You will be expected to deal with emergency calls in a calm and efficient manner over the emergency bleep system

To operate switchboard and communication systems liaising and negotiating with internal and external callers

To deal and resolve (wherever possible) all enquiries in a professional manner acting as help and advice, dealing with the public on the phone

To update and process electronic information onto the ARC system as and when required chasing up dated information by contacting consultants, secretaries, departments, IT etc

Administrative duties as well as taking calls which include processing the information sent to the Switchboard Email Group and writing up the doctors on call rota and other administrative duties.

Dealing with people face to face to re-programme and issue replacement pagers/bleeps when faults are reported and replace batteries for paging equipment

We are looking to recruit a flexible, enthusiastic, friendly, self -motivated Switchboard Operator Based in York Hospital. Some switchboard experience would be an advantage but training will be given., You will need to have the ability to use your initiative when lone working and maintain a professional, confidential and patient cultured approach at all times.

The switchboard is a 24 hour service that runs seven days a week; this is therefore a job that would suit candidates who enjoy the flexibility of working different shifts.