The Sales Support Specialist manages customer jobs from order approval to finished product, including all front office and production aspects.

This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Assists in estimating for customers

Creates and approves job tickets for the shop floor

Assists plant manager with any emergency problems

Communicates with customers on updates for projected timelines for projects

Manages trouble-shooting of emergency orders for customers

Participates in meetings with production staff and front office staff

Enters Customer Orders in ERP system (Microsoft PrintVis)

Raises Customer Prepayment Invoices from the order in ERP system

Utilises Salesforce to manage communications with sales team, customers and management

Follows up on all customer transactions in a timely manner

Insures CAR's are created by quality department and communicated to customer

Provides timely and accurate information to incoming customer order status and product knowledge requests.

Processes customer orders / changes / returns according to established department policies and procedures.

Works closely with the credit department to resolve disputed credit items.

Provides timely feedback to internal team members regarding service failures or customer concerns.

Partners with the sales team to meet and exceed customer's service expectations., Sends out sample products to customers

Packages orders for delivery

Assists other plant employees with tasks when staffing is an issue

Performs other duties as assigned

We are currently on the look out for a sales support specialist to support our customers throughout the UK and Europe. If you have a proven track record of delivering exceptional customer service and succeeding within a face paced environment then we want to hear from you.

Flexible packaging knowledge is preferred but not a must

Knowledge of film substrates used in the industry is preferred but not a must

Excellent customer service via phone, email and in person

Pre-press and pre-press workflow knowledge a plus

Knowledge of estimates and customer expectation a plus

Excellent time management skills

Basic IT structure knowledge

Knowledge of a web to print order system a plus

Must be deadline driven and have a sense of urgency

Must be adaptable and flexible.

Must have a great customer focus and be action oriented

Should have experience in Word, Excel and Google Suites, Proven experience within a customer service-related field

Experience working in a manufacturing environment

Computer data-entry experience

Is customer service your priority? Are you looking for a progressive and dynamic company? If the answer is yes, ePac Silverstone could be the place for you., So who are we? Put simply, ePac provides digitally printed flexible packaging. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence.

Our core values are;

Provide exceptional customer service

Help our customers grow

Support the communities and local businesses we serve

Develop sustainable solutions