Site Supervisor

The successful candidate will be responsible for monitoring and maintaining the high standards of our site in Chelmsford.

What does your new working life look like? The successful candidate will work an average of 40 hours per week, working 5 days over 7. The candidate will be expected to work for 2 weekends a month, however there can be some flexibility. There can be opportunities to work overtime in our business. Flexibility is key in this role as our business needs can sometimes change rapidly therefore there may be requirements to work night shifts and weekends.

The successful candidate will be responsible for the day to day operational running of the car park. Managing a small team, implementing the organisational policies, established procedures and core values in respect of employee management, adhering to our customer service requirements, quality and health and safety procedures.

Main duties include:

• To take responsibility for the day to day operational HR issues including, but not limited to: holiday rota's, monthly timesheets, recruitment and management of overtime.


• Ensure all Company policies and employee communications are effectively conveyed to shift personnel and to deal with issues raised and, where appropriate, to refer concerns and suggestions to the Business Manager.


• Deploy available resources efficiently to meet the demands within the operation in order to meet or exceed customer service and financial performance objectives within agreed budgets and timescales.


• Manage, support and motivate staff, assist in the identification of training needs; undertake development activities toachieve the required standards of performance and to contribute to the continuous improvement process within the business.


• Take ownership in the event of customer dissatisfaction through to resolution ensuring all details are recorded as per the customer complaint procedure.


• Ensure all KPI's are met and recorded efficiently and effectively in line with Company targets and Best Practice.


• Collate and analyse customer feedback comments ensuring the information is submitted to the Operations Support Team within required timescales, taking ownership of local issues and proactively seek resolutions and take preventative action to prevent reoccurrence.


• Ensure all equipment is fully functional, taking corrective action where required.


• Support the Business Manager in conducting staff appraisals, ensuring continuous improvement and development of the team.


• Management and reconciliation of miscellaneous items.


• Ensure the site complies with health and safety procedures and standards.
  
  At Q-Park, we currently have an exciting opportunity for an enthusiastic self-starter, someone who wants to make a difference to our customer's journey. We're looking for those candidates who want to go the extra mile and grow in our ever-changing business landscape. Is this you?, Previous supervisory or management experience is essential preferably within a service organisation.


• Have a proven ability to organise and motivate staff.


• Excellent communication skills, motivated to contribute to the success of the operation through effective management.


• Experience of working to KPIs and SLAs.


• Customer focused attitude, continually seeking to make improvements.


• A proactive thinker who is able to look forward in order to ensure that performance is in line with Company objectives and strategy.


• Experience of initialising and managing change.


• Sound knowledge of all Microsoft Office applications.


• A full UK driving licence with no more than 6 points is desirable.
  
  Pulled from the full job description


• Company pension


• Free parking


• Life insurance


• On-site parking


• Sick pay, Competitive salary - £13.25 per hour


• Car park season ticket 24 x 7


• Pension scheme including death in service cover


• 5.6 weeks annual leave entitlement


Please note this role is subject to satisfactory references and a basic DBS check.

Job Types: Full-time, Permanent

Pay: £13.25 per hour

Expected hours: 40 per week