Service Desk Analyst

Are you an experienced Service Desk Analyst looking for your next challenge?

Do you have a knack for swiftly resolving IT challenges and delivering top-notch support?

Armed with a passion for troubleshooting & a commitment to providing seamless user experiences?

Then do we have the Service Desk Analyst role for you!

Tackling technology roadblocks with a huge amount of enthusiasm and credibility…

Especially if you love a bit of banter and having a laugh at work!

Read on to find out more…

As a Service Desk Analyst your responsibilities will include:

• Ensuring all assignments are responded to and resolved within defined SLAs



• Taking ownership of user incidents, tracking and following up through to completion



• Providing support to Windows 10/11 endpoint, Microsoft Teams & SharePoint Online



• Assisting with Active Directory and Azure Active Directory queries



• Providing excellent customer service to the business, in-person and via phone & email



• Supporting Intune endpoint user and device management
  
  Experience working on an IT Service Desk environment is preferred



• Ideally have at least 2 years' experience with technical troubleshooting



• Full UK Driving Licence & own transport to travel between company sites



• Excellent verbal & written communication skills along with amazing customer service skills



• Experience of working within a manufacturing environment would be beneficial



• Highly engaged with a willingness to learn with a positive and professional manner
  
  In return, the successful Service Desk Analyst will receive a salary of £24,500 - £29,500 per annum, plus excellent company benefits and perks including