Service Delivery Supporter - Out of Hours

Shift pattern 19:00-07:00 on a rotational basis (including weekends and bank holidays.)
Tasks - contact handling, first line triage, identification of Major Incidents and following call out procedures.
Supporting various UK customers who require coverage Out of Hours.

What will you be doing:

• Contact handling (calls & emails)


• First line triage of incidents.


• Identifying Major Incidents and following the appropriate Incident Management and call out procedures
  
  Customer service skills.


• Clearance application required for this role - minimum 5 year UK address history.

Client BPSS, and SC (security clearance) required.

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.
Learn more on Advancing what matters, We are a team of service delivery supporters who are responsible for a number of UK contracts supported by Atos during the Out of Hours period. We are responsible for Major Incident reporting for some of Atos' biggest clients 365 days a year, At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here


• £4000 annual shift allowance uplift on top of base salary.


• 25 days annual paid leave;


• Wellbeing programs & work-life balance - integration and passion sharing events;


• Private medical and dental care;


• Pension contributions up to 10%;


• Flex benefits program;


• Courses and certifications opportunities;


• Conferences and Expert Communities;


• Charity and eco initiatives.


Future career path:

• Opportunities to progress to 2ndline support, 3rdline support or managerial route (Team Leader/Ops Manager.)