Receptionist / Care Navigator

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Care navigate patients to the correct service or clinician Using your own judgement and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed. Receive and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary. Advise patients of relevant charges for private (Non General Medical Services) services. Enter patient information on to the computer as required.

Ensure correspondence, reports, results etc. are put for scanning promptly Undertake recall of patients Manage and add GP rota onto the IT system Ensure that all new patients are registered onto the computer system promptly and accurately Follow practice procedures for issuing online access to patients Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.