Payments Advisor
Bridgewater Finance Group Ltd
Payments Advisor
£26000
Bridgewater Finance Group Ltd, City Centre, Manchester
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 643dc7625b814aeb83d6be4b4b4ac098
Full Job Description
At Bridgewater Finance Group we have a singular goal of being 'here to help', offering easy to understand advice and ethical solutions to individuals in debt. With a focus on expertise, integrity, and respect we put our customers and people at the heart of everything we do.
We are looking for a Payments & Collections Advisor to join our payments team within our operations department. The role includes managing a book of existing clients ensuring payments are made in line with their chosen debt solution., Duties of the Payments & Collections Advisor:
- Recovering customer payments via telephone and written communications.
- Showing empathy to vulnerable customers and setting up repayment arrangements.
- Following rules and guidelines set by the company and its regulators.
- General administration duties.
In this role, we are looking for someone with experience in a customer service call centre environment, Debt Management or Insolvency experience is preferred but not essential. An understanding of vulnerable customer needs and be able to sensitively handle challenging calls is essential., Have a background in debt collection - Able to speak to customers regarding payments
- Have excellent communication skills
- Have a professional/confident telephone manner
- Strong objection handling
Great basic salary dependant on experience - £24,000 - £26,000. - Plus monthly performance bonus £400 - £800
- Relaxed dress code.
- 28 days of annual leave (including paid Bank Holidays).
- Referral scheme.
- Promotion opportunities - as early as 6 months.
- The opportunity to undertake industry qualifications.
- Excellent City Centre location - modern office, onsite canteen, and Starbucks.
- Great culture - team socials, Summer & Christmas parties, charity support.
- Employee Health Assured Program -24/7 confidential support and online health portal.