Outbound Account Executive

Working as part of the Outbound Team for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activitiesInteract with the customer across all channels (inbound/outbound calls and emails)Providing a first-class experience for customers each and every timeActing as a trusted advisor in answering questions and solving problemsAdvising customers on the best services available, using product knowledge to showcase the best solutionsUp sell additional products as needs ariseBuilding rapport with customersProviding a value-add service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure quality of customer dataIdentify and highlight any service-related issues, incidents or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targets

Ideally at least 12 months experience within an outbound and/or account management roleSelf-driven and hungry mentality, driven to offer great service through your strong work ethicExperience of working autonomouslyProfessional approach, experience with business customersA passion for delivering first class customer serviceExcellent communication skills both written and verbalGood social and interpersonal skills, a team playerExcellent problem-solving skills; solution focusedQuality focused with attention to detailEmpathetic, a warm, helpful, and positive approachHigh degree of resilience, perseverance, focus and commitmentUnflappable, resilient and able to juggle tasks and bounce back quicklyIT Savvy with good MS Office (Word and Excel) and keyboard skillsThe commitment to work towards individual targets and KPIsWillingness to travel to ad-hoc customer fairs and training eventsFlexibility in hours of work/shift patternComfortable within fast changing and developing environment

Do you want to influence the future of service and shape customer experience for some of the worldu2019s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology u2013 with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.To achieve the ambitious objectives of our growing site in Liverpool we are looking for experienced Outbound Account Executive to join a campaign for one of our much valued and established clients.

Your future job location offers you: Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home- based and city centre office based working location.Operational Hours: Monday to Friday: 08.00 - 16.30