Operational Support Manager

In our Professional Support Service, you'll play a vital role, supporting Children's Services on an administrative basis, you'll contribute significantly to Children's Services, ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let's make a meaningful impact on the lives of Coventry's children!

What is the job role?

Come and join us at an exciting time and be part of the Professional Support Service's journey. We are a team that works with colleagues at all levels across Children's Services to contribute to positive outcomes for some of the most vulnerable Children and Families across the City.

This role is an opportunity for an Operational Support Manager covering the eight Family Hubs based Citywide. It is a fast-paced, energetic and exciting area to work in; you will be part of a close-knit team ensuring the very start of the child's journey within Early Help is the best it can be. You will provide management oversight to the team and promote a positive working culture where Children and families are at the heart of everything we do.

In this role you will be responsible for leading a team of Professional Support Staff; including daily allocation of work, having oversight and line management of the Operational Support Assistants in the family hubs city-wide, covering reception points at hubs and phone calls when required, performance management and development of staff within a busy team.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

• Is a self-starter


• Has strong organisational and people management skills


• Thrives in a busy and diverse environment, with an ability to multi-task


• Is able to problem solve and use their own initiative


• Has great attention to detail along with excellent communication skills
  
  Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.


We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies


• Nurture and develop: We help and encourage everyone to be their best and do their best.


• Engage and empower: We talk and listen to others, working together as one.


• Create and innovate: We embrace new ways of working to continuously improve.


• Own and be accountable: We work together to deliver the best services for our residents.


• Value and respect: We put diversity and inclusion at the heart of all we do.


About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city's children, young people and families! As a 'Good' Local Authority, we strive for excellence and place children and young people at the heart of our practice. We're seeking individuals who are enthusiastic, flexible, and eager to develop their skills.