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Omnichannel Operations Executive

Co-operative House

Omnichannel Operations Executive

£28600

Co-operative House, Radford Semele, Warwickshire

  • Full time
  • Temporary
  • Remote working

Posted 2 weeks ago, 24 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 8590ab55193044b09561b520b188edd6

Full Job Description

  • This role can be offered as a Secondment to Internal colleagues OR a Fixed Term Contract for External candidates

    • Are you ready to make a significant impact on project delivery and customer experience within the Travel industry? We're seeking a proactive and organised individual to join our team as an Omnichannel Operations Executive.
    In this pivotal role, you'll provide essential administrative and business support to Project and Transformation Delivery within Travel, ensuring the successful and timely delivery of projects while enhancing the customer experience and maintaining efficient operations within the team.

    As part of this role, your responsibilities will include:
  • Supporting the delivery of projects on time, consistently enhancing the customer's experience

  • Working alongside UAT Test and System Analysts to co-ordinate test cycles

  • Reviewing systems, documentation and ensure data is available on the platform with appropriate levels of set-up and configuration

  • Handling all assigned logs and emails within defined Service Level

  • Conducting regular checks to ensure customer reports are sent to the correct recipients

    Demonstrable customer focused approach

  • Strong problem solving and analytical abilities

  • Strong administrative and organisational skills

  • Intermediate knowledge of Excel, Word and Outlook

  • Experience in using departmental computer systems/databases

    The cost-of-living crisis is putting pressure on us all. That's why we are now offering an enhanced discount rates to all Colleagues at Your Coop:


    • - 20% off Food shopping (usually 10% all year round rising to 20% on pay day events)
    - Holidays for less with up to £500 off Travel

    Other benefits:
  • up to 60% off Childcare fees

  • Refer a Friend Scheme

  • Paid time off for volunteering

  • Colleague Support Fund

  • GroceryAid Colleague Mental Health Support

  • Ethical mobile and broadband deals

  • Annual leave that grows with your career

  • Full training and accredited development programmes


    • … and many more!