Metering Specialist (Job Ref: OTM_017_PS)

We are seeking a Metering specialist to join our Industry Operations team in the Energy Sector. This role involves taking ownership and managing complex customer metering queries, ensuring accurate billing and compliance with industry regulations. The successful candidate will need excellent communication skills to liaise with both our customers and third-party agents.,

• Manage and oversee metering installation and maintenance cases, ensuring a world-class service to our customers.


• Maintain relationships with customers and third-party agents.


• Work on exceptions and resolve complex industry data queries.


• Ensure regulatory compliance and adherence to relevant Industry legislation


• Liaise with industry partners to ensure metering cases are resolved in line with customer expectations.


• Help create and implement key industry processes and suggest improvements where processes are already in place.
  
  Must have experience working within Metering in the energy sector and proven experience in energy, with a good understanding of the Gas and Electricity market.


• Excellent analytical skills and the ability to deal with a variety of complex issues.


• Strong stakeholder management skills, including managing 3rd party relationships.


• Strong communication skills with a focus on customer excellence.


• Excellent problem-solving abilities and the ability to work independently.
  
  Outfox The Market is a midlands-based family run business created in 2017 with over 100,000 customers in the UK. We are a trusted energy supplier providing electricity and natural gas to homes in the UK and we have helped customers make savings by offering fair value for their energy and helping them to reduce their carbon footprint.


Outfox the Market has been rated 4.5 out of 5 based on 35,394 reviews. In December 2020, we were placed in Citizens Advices top 3 energy suppliers. Simply Switch said the following about us:

The best energy supplier for 2021 as rated by customers is Outfox the Market. The small energy supplier, one of the cheapest on the market, received five stars for both bill accuracy and value for money. It was the only supplier to receive five stars in two categories".

Our customers are our priority, and it all starts with our staff. We value customer-centricity, integrity, and innovation. We are a team that is excited to be building a brand and delivering innovative solutions and creating value for our customers.

We are invested in our people.