Key Accounts Manager

To manage Key Account customers, ensuring quality customer service is delivered whilst protecting the interests of FBS-Hormann.

Main duties

· To abide by & promote health & safety, ensuring all approved policies & processes are followed.

COMMUNICATIONS

• Provide work trackers to show what is happening with all interactions with FBS Hormann. Listing out Quotes, PPMs, WIP and completed works.


• To be used by the KAM to keep on top and chase all works through to completion. Interacting with operations to ensure works down to KPIs and due dates


• Chase through quoted works to either obtain orders or rejections (making note of the reason for rejection


• Provide quick responses to any chase ups or queries.


• Be single point of contact building the trust with the client.


PROTEAN

• Ensure all contracts for maintenance are correct on the system.


• Correct pricing


• Correct maintenance regimes


• Done on time


• All works in progress have notes on the job to show what actions are needed/ have been taken


• All sites and equipment recorded onto Protean correctly.


GROWING THE BUSINESS

• Ensuring that we are making the client aware of all products we can service and trying to expand into these areas - i.e if we do the doors, can we do the dock levellers, gates, barriers and scissor lifts.


• If it is an FM account trying to expand into other "customers" they have on their books


• Assisting with budgeting for future spend with the account.


REPORTS

Provide management reports on the account.

• Volumes of work trends


• KIP / SLA performance stats


• "sick" equipment - where things have had >3 calls in any one month - bringing it to the attention of Head of Key Accounts for further investigation


• Profit margins


PORTALS - IF CLIENT HAS THEM

• Monitoring them to ensure the wider teams are using correctly.


• Fully understanding how they work and how the client uses them


REVENUE

• Maximizing revenue where possible increasing spend with us.


• Ensuring all orders that come into the business are actioned efficiently and that they are on track with regards to quoted lead times.


MEETINGS

• Arranging and attending all performances meetings with the client


• Monthly meetings with head of key accounts to go through


• All performances


• Project future spend.


DEBT

• Working with accounts to ensure all DEBT is kept to a minimum using contacts to resolve any queries.


PPM's

• Work with the PPM team and the quoting team to ensure any PPM remedials are carried out - paying particular attention to "RED" ones (compliance or safety failures)
  
  A-Level or equivalent (preferred)


Experience:

• sales: 1 year (preferred)


• Administrative: 1 year (preferred)