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IT Technician Apprentice Magnetar IT

Magnetar IT

IT Technician Apprentice Magnetar IT

£16000

Magnetar IT, Royal Leamington Spa, Warwickshire

  • Full time
  • U
  • Onsite working
  • Apprenticeship programme

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: a1c591ac901141bdbd2591eb973df5a8

Full Job Description

  • Ensure all faults are progressed and resolved or escalated within the company's SLA, internally or externally

  • Maintain a knowledge base of any software or hardware problems detected

  • Support users in the use of hardware equipment by giving necessary advice

  • To allocate more complex service issues to the relevant IT Support member (escalate)

  • To arrange for external 3rd party technical support where problems cannot be resolved

  • Create and update documents according to companies' policies

  • Report to a support team leader

  • Dedicated account management

    Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, GCSE or equivalent English (Grade 4/C) Essential

    • GCSE or equivalent Maths (Grade 4/C) Essential

    Our business is founded on our strong belief that where there are better, more efficient ways of a business operating, we will find them. Using our skills, experience and knowledge in IT and digital transformation, we will renew your business systems and processes using the latest technology to reap a whole host of benefits, all aligned to meet your business goals.

    You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
  • training

  • qualifications, like an NVQ in a relevant field

  • industry or sector experience