IT Technical Services Specialist

IT Technical Services Specialist with proven experience in Intune, O365, Microsoft Azure administration, and applications lifecycle management is required by Cambridge University Hospitals NHS Foundation Trust (CUH). In this hands-on role, candidates should bring a wealth of experience in managing and supporting applications, M365 projects, with a thorough knowledge of the Microsoft 365 suite, including SharePoint, Teams, OneDrive, Azure, and the Power Platform, as well as Azure Virtual Desktop. An understanding of the security and compliance features within the Microsoft ecosystem is particularly valued.,

• Provide technical support, incident management and problem management across the M365 environment, including user management, storage configuration, reporting and first fix.


• Working with internal teams and other parties, including vendors, to build new or enhance existing solutions.


• Maintain knowledge of various M365 IT architecture, standards, and practices.


• Perform various daily checks and tasks across internal environments & perform any required actions.


• Supporting the Trust's clinicians and support staff in the use of its information systems by handling the effective technical configuration, implementation and testing of applications and systems.


• To be a technical resource in the delivery of relevant project works as and when needed, providing technical support and assistance for IT project managers, vendors, and end users during the project implementation.


• Participate in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met.


• Manage support ticket queues to a high standard following ITSM principles.


• Resolving application questions, bugs, and other issues.


• Administration of SharePoint features including lists, libraries, document sets, content types, managed metadata & term store, and custom web parts.


• Preparing and testing technical knowledgebase articles as well as systems documentation.
  
  Our Trust


Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.