IT Support Analyst

Sollertis is a Software developer and services provider specialising in building modern, Agile IT Service Management Solutions. Since our inception, Sollertis has worked with hundreds of clients in both public and private sectors, providing IT Solutions that drive businesses forward. Using our unrivalled expertise and experience, our clients have been able to harness the potential of IT to automate processes, improve efficiency and implement new features and tools to enhance service quality and productivity. Our unparalleled ability to integrate new tools and create new solutions in the Cherwell Service Management platform makes us the natural choice for organisations looking for IT Service Management that provides real value for the whole business.

We pride ourselves on our Customer-Centric approach, with consultants working closely with clients, ensuring our solutions are adapted to the specific needs of a business and deliver value to the organisation as a whole.

The Role

If you are looking to kick start your career in IT, have a passion for IT, an interest in troubleshooting and great communication skills, then this role could be ideal for you., Sollertis is looking to recruit an enthusiastic IT Support Analyst with a view towards developing the candidate into the role of Product Consultant, this role is ideal for someone looking for good career progression.

• You will be tasked with providing support to our internal and external customers.


• You will work collaboratively with colleagues across technical and support teams in ensuring we meet our goal of customer success excellence.


The role will begin with basic responsibilities and evolve into a role where you take full responsibility for the following tasks

• Being the first point of contact for all incidents/requests via email and phone calls


• Escalating issues where appropriate


• Always provide efficient and professional customer support


• Perform and maintain daily system checks


• Updating IT records and documentation


• Site visits where appropriate


• Any other tasks deemed relevant for the role
  
  If you are looking to turn your passion for IT into a career, this could be the ideal role for you. Whilst you do not need any formal IT experience, you will need a genuine interest in IT and technology in order to be successful in a role of IT Support Analyst. We would however ask that you have the below skill set in order to apply for this role


• Knowledge of office software (Word, Excel, Outlook etc)


• Strong data manipulation and Microsoft Excel skills


• Enjoy developing software solutions


• Good communication skills at all levels


• Strong documentation skills


• Ability to work quickly and accurately to meet tight timescales


• Ability to take a methodical approach to activities such as system analysis and data structuring


Desired Skills

• BTEC L3 in IT or equivalent will be beneficial


• English and maths GCSE (Grade C/4 or above), Technical support: 1 year (preferred)


• Customer service: 1 year (preferred)


Work Location: Hybrid remote in Swindon

We believe that work should have a positive impact on your personal life, and so we strive to help everyone at Sollertis have the right work/life balance.

We offer a pension scheme which Sollertis also contributes to, additional days off for volunteering work, free external training courses to help progress your career and skillset, flexible hybrid working hours to ensure you work around your peak working hours, free onsite parking, company paid team building events and days out and a friendly working environment.

Sollertis is part of a Techscheme allowing you to purchase the most up to date technology whilst spreading the costs across a year. We are also signed up to a perks at work scheme giving hundreds of discounts and perks whilst shopping.,
• This is a full-time role which initially would be 9:00-17:30, Monday to Friday.


• Salary bracket would be £15,225-£23,345 determined by skills and experience, Company pension


• Cycle to work scheme


• Free parking


• On-site parking


• Paid volunteer time


• Private medical insurance


• Sick pay


• Work from home


Schedule:

• Flexitime


• Monday to Friday