IT Apprentice

As we continue our journey of expansion, we have an exciting apprenticeship opportunity to join our IT team in Bournemouth, if you have a passion a love of IT, with the ability to complete an IT apprenticeship, we want to hear from you!

As an Apprentice IT & Communications Technician, you will play a crucial role in providing technical support of software and systems within our group companies.

Your apprenticeship programme will provide you with the key core skills and knowledge required to begin a career in IT as an Information & Communications Technician. The apprenticeship programme typically lasts 16 months.

Key elements of the role include...

· Install software and hardware systems, including new equipment/users, Windows operating system, anti-virus programs, Office 365 applications, and other tools commonly used by team members.

· Set up and maintain user accounts across business platforms, adjusting roles and permissions and security policies where required.

· Support the efficient running of our digital IT communications network, performing various duties depending on current requirements, from mobiles to platforms.

. Liaise with outsourced IT support company to ensure the smooth running of our IT infrastructure by making sure the support is delivered.

· Uninstall old programs and clean / re-image laptop computers and learning MS InTune.

· Assist with the maintenance of asset management for all technology equipment within the group companies.

· Liaise with third-party software support companies assisting colleagues with support tickets and guidance.

· Support assistance to the learner network and remote Microsoft 365 accounts.

· Liaise with third-party software support companies assisting colleagues with support tickets and guidance.

· Support assistance to the learner network and remote Microsoft 365 accounts.

· Grade A-C (4) GCSE in ICT or equivalent.

· Grade A-C (4) GCSE in English and Maths or Functional Skills Level 2

· Confident user of MS Office packages including Word, Excel, with the ability to learn new systems quickly.

· Familiarity with telephony and video conferencing tools.

· Knowledge of networking protocols (TCP/IP, DNS).

· Ability to work in an office environment.

· Good communication skills, both written and verbal with the ability to liaise confidently with colleagues at all levels.

· Willingness to collaborate and learn from others.

· Ability to manage own time and resources effectively

Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.