International Passenger Survey Interviewer - Harwich

IPS shifts are allocated on a 6 weekly basis with a mixture of AM & PM weekday and weekend shifts. Depending on your site, shifts lengths vary from 4 – 8 hours.
As an IPS Interviewer, you will work as part of a small team honing your interpersonal skills to persuade international arriving and departing passengers to participate in the survey. Some people take more persuading than others to take part, therefore you will need an adaptable interviewing style. The information you gather is entered into a tablet during the interview.
You will be employed on a permanent contract for 416 hours per annum. This broadly equates to 8 hours per week. More information on annualised contracts and how they work can be found in the candidate pack.
Flexibility in when you can work is a requirement of our business. Therefore, if you have any regular set commitments on any day of the week, this will preclude you from applying., + Work independently or as a part of a small team to undertake interviews with the travelling public, demonstrating high standards of data collection and meeting your KPIs.
+ Gathering data at the beginning of the passenger journey, follow guidelines and instruction dependent upon how passengers are processed at the data collection point.
+ Be responsible for self, ensuring site operating procedures and health and safety procedures are adhered to at all times.
+ Be punctual, ensuring shift start times are met. Remain on station until the end of shift.
+ Build effective relationships with airport/port staff to enable co-operation necessary for effective data collection.
+ Determine the most efficient way of working to ensure data collection to meet set KPI’s from pre- allocated flight lists.
+ Collect and transmit high quality data within agreed timeframe and following agreed protocols.
+ Be proficient in the digital technology and corporate systems required for your role.
+ Take responsibility for your breaks, ensuring data collection is not compromised.
+ Complete the administrative tasks required for your role as detailed.
+ Buddy new interviewers as required, helping them settle into the environment and reach required standards.
+ Working in partnership with your Site Manager, identify areas for your continued learning, self development and progression.
+ Support all Site Managers, highlighting areas for improvement and engage in activities that will enhance the IPS operation data collection.
+ Provide constructive feedback to your managers to help the operation and structure perform more efficiently., At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a member of the Business Disability Forum and a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist., Applicants may utilise AI resources in their submissions; ensuring all information provided is factually accurate, truthful, and original, avoiding any form of plagiarism to maintain the authenticity and credibility of the application process.
Assessment at application stage will be based on our job history and personal statement.
Your personal statement should be no longer than 500 words. You should use this space to provide evidence for each essential criteria within the person specification. As the criteria are scored, we would recommend that you give clear examples for each including the impact of your actions. Success Profiles Behaviour examples are not required at this stage.
In cases where there is a high number of applications the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e. those scoring the highest. Feedback will only be provided if you attend an interview.
Should you be invited to interview, you will be assessed using various assessment techniques aligned to the new Civil Service Success Profiles, where you'll be assessed against all the behaviours outlined in the advert. A presentation or test may be required as part of the interview process. Further information will be provided to successful candidates prior to interview if necessary.
Interviews will be conducted by Video Conference.
A reserve list may be held for a period up to 12 months from which further appointments may be made.
The Sift will be conducted from 9th May 2024.
Interviews will be conducted from 20th May 2024.
Dates subject to change.
For the full terms and conditions of the post, please see attachment.
If you need help with any part of the application process or completing your CV or personal statement please contact our Recruitment Team at field.recruitment@ons.go.uk, one of the team will be happy to help you.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

+ Good interpersonal skills and enjoy working with people.
+ Be able to follow instructions recording accurate information.
+ To be self-disciplined and self-motivated.
+ Proficient in the use of tablets and smartphone as these will be used within your work.

Licences
A vehicle and a full, valid UK driving licence (inclusive of the rights of EU Nationals).

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.
This International Passenger Survey Site Manager role will see you being part of a continuous survey that started in 1961 and is based at all major sea, air and international rail terminals within the United Kingdom.
The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODP’s 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work.
As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.
Part of the wider Surveys Directorate, covering business and social surveys, Social Survey Operations (SSO) consists of Social Surveys Collection (SSC) and Social Surveys Delivery (SSD). SSO have approximately 1,400 members of staff - 300 are located at the Newport and Titchfield headquarter sites and the rest are spread across the UK as SSO is home to the ONS Field Force who are on the front-line of data collection in ONS. SSO are responsible for some of the largest social surveys run in the United Kingdom and produce a series of high profile research and statistical outputs for policy and research purposes., The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.

Alongside your salary of £4,907, Office for National Statistics contributes £1,325 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.