Income Manager

North Kesteven District Council is seeking an experienced professional to join the Housing Services team; This post puts you at the heart of a busy and varied service, responsible for providing key frontline customer services which is critical in the delivery of the Council's landlord function.,

• Lead and manage the Income Team


• Administer the Housing Income Policy relating to rent, service charges, leasehold management, sundry debt, recharges and other potential income streams


• Ensure a robust and effective approach to income collection with timely enforcement action where appropriate


• Develop and coordinate delivery of practical advice and assistance to sustain tenancies


• Appropriate legal action and presentation to Court


• Produce reports for information and decision making, and statistical returns
  
  Degree or equivalent qualification and/or extensive experience in local authority or social housing


• Experience of successful income management


• Comprehensive knowledge and understanding across income management and application of appropriate legal action


• Experience in development and delivery of strategic and operational action plans


• To manage a team with the ability to allocate budgets and resources effectively, Ability to balance empathy and support with business outcomes


• Ideally a Member of the Chartered Institute of Housing, Certified Practitioner level or working towards Chartered Membership


• Accurate numeracy


• Strong visual and language skills


You will be required to apply a high level of attention to detail with lengthy periods of concentration when carrying out this role, to support the delivery of Housing Services at an management senior level and show an appreciation of the contribution local government can make to the welfare of the people living, working, and visiting the district. If you feel you have what it takes to understand the needs of our customers and have a successful track record in service delivery, this could be the role for you., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.