FOH Senior Administrator

An exciting opportunity has arisen for a motivated and enthusiastic B4 Senior Administrator to work full time (37.5 hours per week) with the OPAC Admin Hub at Phorpres Close, Peterborough supporting our Front of House service.

The successful candidate will have a strong commitment to providing excellent customer care and will be expected to deliver a high standard of admin support to the Front of House service.

Main duties of the job

The Admin Hub provides an administration service between the hours of 08:00 -20:00, 7 days per week, including bank holidays. The post holder will be required to work flexibly in line with the needs of the service including a minimum of three bank holidays per year.

The postholder will be responsible for providing efficient, effective and timely administrative support to the Front of House service and the District Nurses including liaison with external referrers, Trust staff and admin hub colleagues. We are therefore looking for an individual with excellent people skills, exemplary telephone skills and the ability to remain calm under pressure. The post holder will supervise a team of call handlers/ administrators and take operational responsibility for them and the allocation of work and will therefore be proactive and organised with strong people management skills.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.