Field Service Engineer / Support Technician

Once you've received your induction training, as a Field Service Engineer / Field Support Technician you will visit customer sites where you will Break-fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other industry related IT equipment.

As a Field Service Engineer / Field Support Technician you will also visit clients to carry out site surveys and audits to establish what, where and how the retail / hospitality technical equipment / hardware will be installed or serviced.

As a successful candidate you will be given one of the brand-new fleet of vans, which includes air conditioning, car play, reversing camera and sensors, satellite navigation and DAB radio. It also has racking in the rear that has been bespoke fitted for the purpose of the clientele, making it a lot easier to load and unload on-site, when needed., nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide their Field Service Engineers with the best support and help to do the job most effectively and efficiently., Your duties as Field Service Engineer / Field Support Technician will include:

Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.

Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.

Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.

Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary solutions are not immediately attainable.

Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site.

Previous experience installing, integrating and testing EPoS hardware and software applications would be highly desirable. Although, not essential as additional EPoS training will be provided. However, you must have experience in either IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineer or have worked in a similar environment where you are installing, supporting and troubleshooting electronic /technical devices/hardware., Experience installing EPoS within the retail or hospitality industry would be ideal. However, the company will consider candidates that have experience in either IT Technical Support, Installations, Telecoms / Broadband Engineer or have worked in a similar environment where you are installing, supporting and troubleshooting hardware devices. Additional EPoS installing training will be provided

Full UK Drivers Licence is Essential

Willing to travel daily to client sites is Essential

Must be technically minded, with a logical methodical approach to trouble shooting and with experience or knowledge and ability to identify faults with data network cables. Previous experience working as an IT Technical Support Engineer / Network Engineer or experience working as a Telecoms / Broadband Engineer would be highly desirable. Especially if you have experience of the retail and/or hospitality industry

Excellent communications skills (both written and verbal)

Microsoft Windows experience

Experience of PC configuration

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.

£27,057 a year - Permanent, Full-time