Customer Support Engineer

Job Title: Customer Support EngineerLocation: Home Based/ Various locations North England / Midlands Are you able to Install, repair and maintain our complex Market leading instrumentation across the UK? Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team!In this role you will be responsible for travelling to customer sites installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level.
What are your responsibilities?Provide onsite and remote support across the UK which includes on-site installation, validations, preventative maintenance and system repairs.
Use your logical problem-solving skills to solve complex problems.
Train our customer to use our instruments in a safe and effective manner.
Communicate with all parts of the business to ensure customer satisfaction, maintains our Net Promoter Score.
Grow knowledge and experience on a variety of equipment through your career.

Provide timely and accurate reports (Service reports, Validation reports, expenses etc)What do you need to be successful in this role?You need to be able to grow your knowledge, using practical skillsQualifications in Electronics, Chemistry to HND or equivalent levelA strong team player, Self-motivated with good communication and organisational skills, who can work independently at customer sitesDemonstrable experience of working on customer sites.
A passion and drive to provide the highest level of customer satisfactionA flexible and reliable attitudeCommercially astute.
Driving licenceAnalytical trouble shooting and problem-solving skills.
Great to have?Experience of working with X-Ray based scientific instrumentation is an advantage.
Well Developed problem solving and troubleshooting skillsWork will with all types of people, from Professors to Directors and Support staff and Colleagues.
When you join? Your career will take off with a comprehensive induction programme.
We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
We value entrepreneurship and commitment by offering real career possibilities.
You become part of a growing company where you can shape the future of our work processes.