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Customer Service Representative

VisionAid Technologies Ltd

Customer Service Representative

£24000

VisionAid Technologies Ltd, Spalding, Lincolnshire

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 4 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 1d36a962697441649ca4df1b0f9e669a

Full Job Description

  • Providing customer service and technical support via inbound calls and emails

  • Managing and assigning the department inbox

  • Information gathering directly from customers

  • Providing excellent written detail of customer support enquiries using our CRM system (SAP Business One)

  • Explaining key features and functions of our products to assist with trouble-shooting

  • Organising customer returns

    We are seeking candidates with excellent customer service skills and experience in telephone and email communication, along with a genuine interest in technology. As a well-established family-run business, we provide a warm and supportive work environment., Strong communication skills

  • Excellent written English

  • Attention to detail

  • Ability to work independently and collaboratively within a team

  • Ability to multi-task

  • Excellent telephone manner

  • Proficiency in standard PC applications such as email, Google Workspace, SAP and MS Office, GCSE or equivalent (required)


    • Experience:
  • customer service: 1 year (preferred)


    • Ability to Commute:
  • Spalding (required)

    VisionAid Technologies Limited, established in 1996, is a family-owned and run business specialising in assistive technology solutions for visually impaired, blind and dyslexic individuals. Our products incorporate advanced computer and camera vision hardware, along with optical character recognition (OCR) and text-to-speech (TTS) software technologies, making a significant impact on independence, employment and education.

    Job Types: Full-time, Permanent


    • Pay: £18,000.00-£24,000.00 per year

    Benefits:
  • Casual dress

  • Company pension

  • Cycle to work scheme

  • Employee discount

  • On-site parking


    • Schedule:
  • Monday to Friday

  • No weekends