Customer Service Representative

Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Communicate effectively in English
- Analyse customer needs and recommend the best solutions
- Maintain accurate and detailed records of customer interactions
- Perform data entry tasks accurately and efficiently

Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer navigation
- Detail-oriented with strong problem-solving abilities
- Ability to work well in a team-oriented environment
- High school diploma or equivalent required,

• customer service: 1 year (required)
  
  We are looking for experienced Customer Service Advisors to join our team on both a part-time and full-time basis in offices in centre Swansea.
  
  We offer competitive pay, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you. Apply now to join our dynamic team of Customer Service Representatives!


Job Types: Full-time, Permanent

Pay: £15,187.56-£24,721.23 per year, Benefits:

• Company pension


Schedule:

• Monday to Friday


Supplemental pay types:

• Bonus scheme