Customer Service Administrator

· Liaising with our own customers to provide support and information where required

· Monitor system messages and emails and respond in a timely manner

· Ensure customer paperwork is scanned into the system where required

· Monitor customer deliveries and provide required updates

· Answering telephone queries from both internal and external parties

· Process and book deliveries for depots and customers

· Work closely with the warehouse and operations team

· Build and maintain existing relationships with network hauliers and customers

We are looking for a confident, hardworking, team player to join a busy customer service desk dealing mainly with the pallet network shipments delivered by us and the third party hauliers that we work closely with on a daily basis.

Excellent communication skills and attention to detail are essential along with the ability to focus within a fast paced office environment.

Previous experience within the transport sector is preferable, however full training will be provided., · Good communication skills

· Good telephone manner

· An ability to work in a high pressure environment

· Good attention to detail

· Good attitude to learn new things every day

· Ability to work as part of a team

· Reactive to problems / delays that may arise,

• GCSE or equivalent (preferred)


Experience:

• customer service: 1 year (required)


Licence/Certification:

• Driving Licence (preferred)