Customer Relationship Manager
Sarahwest
Customer Relationship Manager
£30000
Sarahwest, Exeter
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 2 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: e1641b33fcac400db924cd65b6c100d2
Full Job Description
We're looking for a dedicated, customer-orientated, people manager to join this well-established consultancy, to lead and mentor the support team and maintain strong relationships with existing customers to provide them with support and guidance.,
- Provide support to set base of accounts, ensuring they are happy with their service, support with any issues that arise and spot any opportunities to develop or add additional services.
- Manage a small team of dedicated customer support specialists, with their own accounts to look after and nurture.
- Full management responsibilities including 121, absence management, holiday/leave, appraisals, and development.
- Working alongside the Relationship Managers to provide insight into any upsell/cross-sell opportunities, capitalising on any feedback from your customer base.
- Support the Support Director with efficient running of the department.
- Be a key presence in the company, being a true representative of company values and processes.
Previous people management experience is a must. - Experience in a customer support environment.
- Someone happy to come into a FTC Maternity cover and confident to hit the ground running.
- A people person, able to build relationships quickly both externally and internally.
- Passionate about customer support and providing exceptional service.