Customer Experience Support Officer

This is an exciting opportunity to join our Customer Experience Team.

The Team will be at the heart of the Council, working with all service areas to manage complaints, data governance requests and insurance matters.

The successful applicant will have a passion for delivering high quality services. You will work well with others, easily able to form positive working relationships with colleagues and key stakeholders.

There are many benefits to working with us. The Council offers generous annual leave of between 23 and 28 days for NJC of leave depending on grade and length of service plus bank holidays; agile working for many roles; opportunities for professional development linked to many roles and access to the Local Government Pension Scheme.

The Council strongly believes a diverse and inclusive workforce helps make our services better. We value the individual strengths of each colleague and the potential they bring.

We are a Disability Confident Employer and strive to promote a disability confident culture. To find out more about our Disability Confident commitments including reasonable adjustments and the guaranteed interview scheme please visit: www.charnwood.gov.uk/pages/equality_diversity_and_inclusion.

We have also signed the Armed Forces Covenant (AFC) and have achieved the AFC's Employer Recognition Gold Award.

Colleagues are also actively engaged through our Staff Forum and groups such as our Health and Wellbeing Group and Equality Working Group.