Credit Controller - French Speaking

WEX Europe Services have a growing customer portfolio in the BENELUX. The Collections Agent will report to the Credit Team Leader and have a remit to manage customer contact in accordance with the Credit Policy and Best Practice guidelines. Customer profiles range from Sole Traders to Large Multinational companies, Resellers and Oil Company Employees., · Respond to failed Direct Debit / Card collections and Non-DD overdue balances in-line with company procedure, securing payment by alternative methods, including bank transfers and Credit/Debit card payments as soon as possible.

· Deliver improvements in overdue balances and complete call volumes to meet personal objectives.

· Ensure all cash receipts are coded and allocated on a daily basis (for the prior day receipts) ensuring full management of the cash process.

· Daily checks to be carried out in BOA for the unpaid direct debits and incoming receipts and deposits.

· Resolve technical DD issues with customer or bank, and reapply for DD collection, as appropriate.

· Prepare and work from a weekly Debt Ledger ensuring accounts are coded correctly and noted.

· Prepare and send Dunning letters in line with company procedures.

· Escalate problematic accounts to Team Lead if approval for next collection action as required.

· Pursue all collections activity (by telephone and email) on overdue balances to pre-legal stage in accordance with Credit Best Practice.

· Answer all in-coming Credit calls.

· Resolve Credit customer queries and refer queries to other relevant departments when necessary for resolution

· Refer all allegations of Fraud to Team Lead and local Fraud Coordinator.

· Apply Account blocks to delinquent customer accounts in line with company procedure.

· Maintain comprehensive Customer Account contact records to reflect all Collections/contact activity (CMIS,Bridge and Salesforce notes), ensuring we have a full audit of customer conversations and correspondence

· Submit refund requests in response to credit related queries, as applicable.

Credit Limit Management activities:

· Respond to requests from Risk or Management to contact customers to assist with decisions regarding Credit Limit changes to keep a customer trading within authorised terms. For example:

· Investigate reasons for volume changes

· Request financial information

· Negotiate changes to Customer Accounts relating to security, invoice frequency and/or payment terms

· Prepare and send general correspondence to customers when required.

· Build and maintain a strong working relationship with Team Lead and other functions.

· As part of the Team, provide support/cover for other roles within the Credit Department/ Business as and when required.

· Prior experience of successfully collecting debts from different business types (sole traders to blue chip Companies)

· Languages required: French (Fluent), Dutch (Preferable), English (Intermediate)

· Strong PC skills, especially MS Excel

· Exposure to, or previous experience of Fuel Card Market

· CICM or AAT

· Confident, assertive telephone manner

· Highly organised and self-motivated

· Strong negotiation and call handling skills

· Strong communication and people skills,

• collecting debts from different business types: 1 year (required)


• Fuel Card Market: 1 year (preferred)
  
  Highly competitive salary between £26,000 - £28,000 (dependant on experience)


• Annual company bonus


• 37.5-hour week - Monday to Friday, no evenings or weekends


• Hybrid working (1-2 days per week in the Manchester office)


• Industry leading pension scheme


• 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays


• Private Medical


• Cycle2Work Scheme


• GymFlex


• Life assurance


• Income protection


• Discounts & perks platform


• Employee wellbeing, Job Types: Full-time, Permanent


Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Gym membership


• Health & wellbeing programme


• Life insurance


• Paid volunteer time


• Private medical insurance


• Referral programme


• Transport links


• Work from home


Schedule:

• Monday to Friday


Supplemental pay types:

• Yearly bonus