Credit Controller

Reporting to the Credit Control Team Leader and based in our Head Office in Syston, Leicester, the purpose of this role is to collect overdue debt in a professional and timely manner from both consumer and commercial customers across all our business operations.
Accountabilities

• Responsibility for a portfolio of customer accounts focussing on collectable debt to meet cash targets


• Requirement to learn credit control processes for all our business operations with secondment to cover absent staff in any team when required


• Learn the basics of legal action recoveries to securing County Court Judgment (CCJ) and enforcement methods


• Seek every opportunity to transfer customers onto direct debit payments


• Authorising release of orders where credit limits have been exceeded or accounts have been placed "on stop" (in accordance with pre-determined approval guidelines)


• Requesting credit limit increases and customer refunds where appropriate, in line with the approval matrix


• Work from Debt Management Tools & campaign tasks, or tasks generated from the automated dunning process


• Completing Tasks in a timely manner in accordance with set deadlines


• Taking ownership of queries raised and liaise with other departments to resolve


• Weekly account reconciliations to minimize unallocated cash


• Placing accounts on stop and referring delinquent debts for legal collection where viable


• Basic complaints handling


• Occasional Saturday working in winter months on a rota basis


Your Performance will be measured by reference to targets set around the following:

• Timely and accurate completion of the above responsibilities


• Annual objectives which will include KPI's:


o Aged debt and unallocated cash/credit reduction
o Bad Debt provision referrals
o Queries resolution
o Task clearances / management
This job description is for guidance purposes and the role holder will be expected to do any other tasks as is reasonably expected of them.


• Experience in pursuing overdue debt to meet agreed targets


• Strong time management and persuasive telephone skills


• Able to work well under pressure


• Numerate and able to work with formulae


• Able to manage complex account reconciliations and query resolution ability


• Proficient in MS Outlook, Word & Excel


• Strong negotiator and query resolution ability


Person Specification
Essential

• Proven credit control experience - min 1 year


• Team player and target driven


• Flexible with a willingness to take on additional tasks and responsibilities without complaint


• Ability to communicate effectively (verbal & written)


• 5 GCSE's (A to C) including Maths & English


• Proven credit control experience in a high incoming telephone call environment


• Well organised, self-motivated and ambitious


Desirable

• Portfolio Management circa 1,000 customer accounts


• Knowledge of debt collection techniques to pre-litigation stage


• Knowledge of different insolvency types and requirements


• Experience with different computer packages