Contract Administrator

Sureserve Fire & Electrical, part of the Sureserve Group, is a specialist in the design, installation, and maintenance of fire safety and electrical systems, providing fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join.

The Contract Administrator role will cover a range of administration duties, providing excellent day to day customer service to our clients and supporting our engineers in the field

General Duties/Key Responsibilities:

• Receive and respond to telephone and/or email queries from clients, residents and other colleagues in a timely manner.


• Liaise and cooperate with all other members of staff to ensure all processes and procedures are followed.


• Monitor and update resident satisfaction, compliance and defect KPI spreadsheets as required.


• Measuring compliance of the works.


• Produce monthly customer KPI reports as required within agreed time scales.


• Provide telephone and email support to engineers for non-technical enquiries.


• Have a sound understanding and appreciation of the works being carried out and be able to translate this simply and effectively whilst talking to both internal and external customers.


• Prepare and raise material orders/requisitions as required to meet the programme.


• Ensure all relevant files/documents/correspondences are filed correctly within specific contract/project directories.


• Documentation control and update.


• Input and maintain data on the management system.


• Attend meetings when required, e.g. programming meetings and team meetings.


• Provide feedback/comments on failure(s) or requirement., This is an office position that involves collaborating closely with the support service team. While also engaging with our experienced field engineers. Expect a dynamic and fast paced work setting that combines office-based coordination with on-going communication with field operatives. The role necessitates proactive interaction and liaison with clients/customers, remotely, to ensure effective communication and alignment of objectives.


Additional Perks:

• 20 days leave increasing by 1 day for each full year completed up to 25 days.


• An extra day off for your Birthday.


• Annual performance related bonus.


• Progression opportunities.


• Commitment to training and development.


• Structured induction program and review of individuals training ambitions.


• Employee Assistance Program.


• Bike 2 Work & Employee savings schemes.
  
  Extensive administration experience in a fast paced working environment.


• Be a self-reliant individual who is confident working independently where and when required.


• Effective ICT skills in Word, PowerPoint and Excel.


• A positive outlook.


• A proactive, self-starter with an eye for detail alongside broader concepts.


• Reliable, punctual with demonstrable time-keeping skills.


• Ability to work well in a team but also independently without reliance on others.


• Ability to work in a high-pressure environment whilst ensuring self-care.


• Good communication skills, with the confidence to communicate with colleagues at all levels.


• Good administrative and I.T. skills the ability to be self-reliant.