Contact Centre Worker

The Child Contact Centre Worker role is key in

• Operating child contact centre/s


• Ensuring compliance with policies and procedures


• Providing effective reporting, monitoring, assessment and evaluation


Duties will include:

• Safeguard children, young people and adults - access the organisational policies and also the local safeguarding children arrangements.


• Adhere to all organisational policies, procedures and guidelines - including confidentiality, complaints and lone working


• Support the processing of referrals


• Carry out health and safety checks and risk assessments


• Support the family's understanding of the process


• Ensure that the child/young person's safety and wellbeing are paramount at all times


• Communicate and engage with service users


• Facilitate and encourage positive interaction and support the family with the care of the child eg nappy changing or feeding


• Contribute to assessment and write reports as required


• Support any volunteers


• Maintain accurate records of work carried out.