Client Litigation Controller

An exciting new Litigation role within our Order to Cash team has become available.

This role will be the first point of contact for debts that require escalation for legal action. You will partner with the Divisional Credit Controllers as well as the Vet Practices to ensure you gather all the information necessary to take legal action and follow the process through to the successful collection of monies owed.

The position will be based within our Support Centre in Watford, Hertfordshire 5 days per week.

Role accountabilities

• Oversee all debts requiring escalation for legal action


• Deliver a high-quality legal collections process


• Be the main point of contact with our current debt collection agency to assist them with query resolution


• Liaison with branches to resolve queries, support with debt control and advise of debt collection best practice


• Communicate with customers to actively clear debts


• Negotiation of payment plans or settlement amounts.


• Processing payments (card payments over the phone/payment links/SMS etc)


• Tracing clients to ensure we have the correct details


• Credit checking clients to review financial & judgement history


• Compilation of documentation ready for legal action to commence


• Logging any new requests for legal action using Money Claim Online.


• Report on progress weekly


• Work collaboratively with OTC management and Operations to help drive forward improvements to existing procedures and processes.


• Reconciling customer accounts where necessary


• Managing personal and department inbox and responding to queries within a timely manner


• Any other ad-hoc duties as and when required
  
  Minimum of 5 years debt collection experience including litigation through the courts


• Experience working with Microsoft Dynamics 365 or similar ERP


• Experience working with high volume of queries, preferably multi-site.


• Excellent attention to detail and organisational skills.


• Proactive nature, good ability to investigate and resolve issues.


• Resilience and ability to challenge appropriately.


• Excellent email and letter writing skills


• Confident and polite telephone manner


• Previous veterinary/administration experience desirable


• Strong administrative skills


• Ability to work use own initiative as well as within a team


• Good working knowledge of Microsoft packages.
  
  Medivet is a leading veterinary care provider, with practices across the UK, including several 24-hour veterinary centres and referral centres. We also have a growing presence within Europe including practices in France, Germany, and Spain.


We are proud to support a large, connected, and growing community of colleagues who provide exceptional care that is always there. Its more than a strapline for us, we genuinely believe every interaction we have matters and that we can make a real difference.


• Attractive Salary.


• Health cash plan (covering dental, physio and optical services) with 24/7 Private GP


• Life Assurance 3 x salary.


• 33 days' annual leave (including Bank Holidays) rising to 38 with length of service.


• An additional 'Day for You', a paid day's leave for you to use as you wish.


• Access to 24-hour counselling by phone or in person should you feel you need support.


• Internal CPD and access to Clinical Communities.


• Funded certificate opportunities.


• Pension scheme.


• Cycle to Work scheme.


• Discounts on Medivet products and services for your pets.


Plus, many others...