Business Support Services Officer

Are you looking for a new challenge? Wigan have a series of exciting opportunities as part of the implementation of the Family Safeguarding model including Business Support Officer roles as part of each multidisciplinary Family Safeguarding team and roles supporting the existing teams of Children in Care\Adoption and Children with Disabilities.

The new Family Safeguarding Teams will be co - located multidisciplinary teams consisting of social work professionals and adult workers. Their aim is to work collaboratively with the right families, at the right time, respecting families' rights, following guidance and law. They take a whole family approach to child protection to keep more children safely at home with their families.

As a Business Support Officer, you will be working in a rewarding and fast paced environment as a valued member of the team delivering support to the overall team and families in their journey. We are looking to recruit five Business Support Services Officers who enjoy helping others, are well organised and have good communication skills. New appoints will support either the new model or join a team of existing staff supporting Children in Care\Adoption and Children with Disabilities social work professionals.

Your role:

These roles are critical to the proper functioning of the multi-disciplinary team and could involve such things as:

• Utilising software packages such as Microsoft Office, and preparation of letters and documentation according to local procedures and statutory/ legal requirements


• Updating and managing computer databases and spreadsheets, provide reports and assist in compiling information such as statutory returns, uploading of documents to Livelink.


• Booking Group Case and Personal Supervisions.


• Minuting meetings.


• Typing case supervisions onto electronic systems.


• Providing professional support to Senior Officers and Managers dealing with confidential and sensitive matters, answering telephone calls, and providing information as a first point of contact.


• Undertaking a range of administrative duties such as note and minute taking, filing, scanning, and photocopying and dealing with all general matters including cash handling, correspondence, according to local procedures


• Sending out various communications.


• Managing team commitments avoiding scheduling conflicts and arrange meetings and training courses, venues, agendas
  
  We want great team players who are organised and have a passion for providing administrative support to join our teams. If you are a whizz at using Microsoft Word, Outlook and Excel and are a great communicator, we would love to hear from you.


Our ideal candidates would be an experienced minute taker or have experience in taking notes from meetings and experience using a case management or recording system however full training will be provided.

As well as what we do, we put a strong focus on how we do things and we are looking for people who embody our values and BeWigan behaviours in all they do - Be Positive, Be Courageous, Be Accountable and Be Kind. Working with colleagues across the Council and its wider partners, to achieve best outcomes and deliver against The Deal principles.

Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

Here in Children's Business Support Services, we will provide you with the opportunity to work in a stimulating, busy environment. The post holder will be able to access a wealth of development opportunities and learning.

Here is what some of the current Business Support team members say about working here:

"It's a lot different to my previous employment. I was shocked at how nice the people are and how easy it is to be comfortable. Also, how well you're looked after as an employee here. I'm enjoying it."

"It has been a positive experience and I really enjoy working in the service. I feel very supported by supervisor\managers in BSS."

"I feel valued, well rewarded and have had opportunities to develop skills personally and professionally. Working for Wigan Council has been a positive eye opener and shown me that this larger organisation does invest in their employee's wellbeing, development and provide opportunities for a great work/life balance."

Salary: Grade 4, £11,750 - £12,351 per annum. £12.18 - £12.80 per hour