Bilingual Customer Service Representative

As a Customer Service Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role you will not only be there to help customers with their account issues via telephone but also provide them with exceptional customer service.

What you will be doing:

• Respond to all payment service-related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.


• Identify customer needs to ensure the customer is provided complete and accurate information.


• Process required transactions via web-based applications.


• Submit research requests in a concise yet accurate manner.


• Maintain a thorough knowledge of the company and client programs, policies, and technology.


• Communicate effectively in a warm and empathetic manner.


• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.


• Provide support to other positions/operations in cases during heavy workloads or absences.
  
  The ability to convey complex information in clear and concise terms to ensure customer understanding.


• Strong work ethic.


• Effective and accurate written and verbal communication skills.


• Effective problem-solving skills.


• Customer Service Experience.


• Can navigate multiple applications and research solutions with ease


• Love helping people and guiding them to the best solution for their issue


• Are excited by innovative technology


• Provide calm conflict resolution and problem solving for frustrated customers


• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers


• Can commit to 100% attendance for three to five weeks of paid training, Must be at least 18 years of age or older.


• Must have a High School Diploma, or equivalent.


• Must be Bilingual (English and Spanish).


• Must be able to successfully pass a criminal background, credit check and security fingerprint.


• Must reside in Puerto Rico.
  
  Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
  
  What you get:


• Full Time Employment


• Hourly rate of $11


• Shift differential of $1.10 per hour if working hours between 6PM- 6AM AND/OR $1.00 per hour if working weekends


• Paid Training


• Overtime Available


• Incentive Plan



• Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics after training



• Career Growth Opportunities


• Full Benefit Options


• Great Work Environment, Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $11.00 per hour.