Assistant Caseworker

This role is to support investigators on complex criminal and regulatory cases. You will be part of an investigation team and work closely with members of the Enforcement and Intelligence Programme of the Gambling Commission. You will also work closely with members of the National Lottery and Legal teams., You will need to safeguard confidentiality as you will have access to highly confidential and sensitive information. You will also be responsible for facilitating and supporting case teams in progressing multiple cases to the required standard and deadlines.,

• Coordinating and assisting in the delivery of regulatory and criminal cases.


• Maintenance of equipment and logistical assistance.


• Prepare files for regulatory panels, criminal cases and Commissioner steers.


• Maintaining databases and case management tools.


• Draft correspondence, reports and updates.


• Attend meetings and interviews.


• Collate, analyse and present information in line with the policies and procedures of the Commission.


• Provide initial research into cases to the required evidential standard.


• Build effective and collaborative working relationships across the Commission to ensure that targets and deadlines are met.


• Any other tasks appropriate to your role., Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.


Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.

Respectful: We recognise every colleague's contribution.

We give each other timely constructive feedback. We all encourage challenge.

Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.

Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other.

We demonstrate a positive attitude.

You will need to be a highly organised individual with the ability to multitask and manage your own workload whilst working to deadlines. You will be able to quickly adapt and prioritise given the varied workload. You will need to have excellent communication skills, be a confident team player and have an eye for detail.,
• Experience of working in a dynamic environment providing support to multiple teams simultaneously.


• Ability to learn quickly and to think laterally and anticipate responses or actions to ensure smooth workflow and follow up with colleagues.


• Excellent written and verbal communication skills.


• Work collaboratively when required but also able to progress allocated tasks with minimal supervision.


• Excellent planning and organisational skills with the ability to recognise and manage priorities.


• Previous experience working to deadlines and targets.


• Ability to work with individuals at all levels of the Commission.


• Management of Case Management resources.


• IT literate with a good working knowledge of Word, Excel, Outlook and using databases.


Desirable:


• Working in an operational environment.


• Good working knowledge of regulatory environments/operations.


• Proven analytical skills with ability to summarise and communicate complex information and identify key points.


• Previous experience working to tight deadlines and targets and managing a demanding administrative workload.
  
  Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.
  
  Salary of circa £ 29,543

- Civil service pension, with an employer contribution rate of 27%
- Flexible working
- Hybrid working, specific guidelines are to be agreed with line manager
- 26 days' holiday, rising to 29 days after two years' service, with the option to buy up to five days extra annual leave