All-Age Continuing Care (AACC) Business Support Supervisor

NHS Lincolnshire Integrated Care Board has been established to support the wider health and social care needs of the population of Lincolnshire and will focus on to deliver its agreed vision of 'Better Lives for the people of Lincolnshire'.
This includes:
+ Improving the health of children and young people.
+ Supporting people to stay well and independent.
+ Acting sooner to help those with preventable conditions.
+ Supporting those with long-term conditions or mental health issues.
+ Caring for those with multiple needs as populations age.
+ Getting the best from collective resources so people get care as quickly as possible., You will provide a high standard of administrative support to the wider AACC teams with particular regard to its' legal duties in relation to safeguarding, deprivation of liberty safeguards (DoLS), reporting and monitoring service activity and co-ordinating complaints and concerns. You will also provide training, induction and line management support for the business admin function whilst supporting the AACC Service Delivery & Improvement Manager with continuous improvement projects., NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.
As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.
In conjunction, with patient experience and the growing demands of our population; we are facing increasing financial challenge. We are required to reduce expenditure to sustainable levels (in alignment to the ICS 5-year strategic plan) which broadly fall into three types of schemes: system wide transformation, system wide efficiency, ICB only efficiency.
The ICB will promote good governance and proper stewardship of public resources in pursuance of its goals and in meeting its statutory duties. Good corporate governance arrangements are critical to achieving the ICB's objectives and financial sustainability., The AACC Business Supervisor will be responsible for providing support for and delivery of the full range of management activities. This includes, but is not limited to:
+ Manage the administration of the DoLs applications, including liaison with ICBs solicitors and Court of Protection and maintain DoLs tracker and ensure the AACC team is compliant with its legal requirements in relation to DoLs.
+ Represent AACC at the daily discharge hub meetings, coordinate CHC discharges, escalate as needed.
+ Receive poor practice concerns, ensure these are entered onto the system, sent to providers and returned, escalate to AACC leads to review once received back from providers.
+ Support the restitution process.
+ Manage exception reporting from AACC domiciliary care Zone Providers
+ Coordinates complaints and compliments, including logging the complaint, populating the template and coordinating the response.
+ Maintaining databases by collecting and inputting data relating to team activity and reporting information as necessary.
+ Support with the administrative tasks in relation to Safeguarding ensuring that confidentiality is always maintained.
+ Provide training and advice to colleagues, professionals and families in the basic principles of Personal Health Budgets.
+ Support the AACC team to deliver personalisation through Personal Health Budgets (PHBs), including setting up PHBs and audit queries.
+ Provide support as required in service specification development, redesign and service improvement discussions to help ensure that the best value for money and highest quality health services are secured within the available budget.
+ Assist with the interpretation of national guidance and policies and identify how these should be translated into working practice.
+ Provide effective line management support to Business Administration team members.
+ Develop lessons learned process, provide analysis on previous years' performance, and incorporate into future planning processes.
+ To liaise with Data and Finance teams to support and resolve finance queries
+ Assist with the production of monthly reports, outlining the performance against quality, operational, financial and performance targets, identifying areas of risk, providing recommendations for corrective action, and where appropriate co-ordinating the initiation of DoLS/LPA performance tools.
+ Develop effective, collaborative relations with care service providers and our individuals and be aware of any potential commissioning and contractual issues.
+ Establish and maintain positive links with Health, Social Care and Finance staff, and Integrated Teams e.g., Local Authority, Solicitors, Community health teams.
+ To actively develop and manage relationships with external agencies which ensures they are held to account for providing requested evidence.
+ Contribute to and implement proposals for service redesign and improvement in relation to the care and AACC DoLs.
+ Provide support to the AACC Service Improvement & Delivery Manager in the administration of continuous improvement projects.
Contribute to the development of the role helping shape the new team structure.
PLEASE NOTE THIS VACANCY MAY CLOSE BEFORE THE ADVERTISED CLOSING DATE IF A SUFFICIENT NUMBER OF SUITABLE APPLICATIONS ARE RECEIVED. EARLY APPLICATION IS THEREFORE RECOMMENDED.
All reference requests will be made to your employer/previous employers' HR Department, covering the previous 3 years of employment.
We actively promote equal opportunities and positively encourage applications from suitably qualified and eligible people regardless of sex, race, religion, sexual orientation, or disability.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expect all staff to undertake this commitment.
Applicants will be subject to robust safer recruitment processes. All staff with patient contact will need to have gained clearance through a standard or enhanced DBS check prior to working in these roles.
Please note interview expenses are not subsidised or reimbursed by this organisation.

If you are a passionate, process driven administrator with a keen eye for detail and an ability to work under pressure, then this could be the role for you.
You will be a self-motivated person who is comfortable working on their own or as part of a team. You will be confident in all aspects of administration and have demonstrable experience of working in a health or social care setting.
As this is a newly created post, you will need a flexible attitude with the ability to adapt and identify opportunities for further development as the role progresses.