Airside Operations Senior Ramp Agent

What makes DHL great?Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine.

Start YOUR career with DHL today...

Hours: Tuesday - Friday 12:30 to 23:30

Location: DHL Aviation at London Heathrow Airport

Grade: N

Department: Ramp

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we've an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance


• Annual bonus up to 5% (depending on company performance)


• Free onsite parking


• My DHL Rewards (discount, saving, cash back at over 3000 retailers)


• Pension Scheme with up to 6% company contribution


• DHL Share Purchase Plan (after 3 months)


• Private Medical Scheme (after 12 months)


• Access to Occupational Health


• Enhanced Maternity pay (after 12 months)


• Cycle to Work scheme


• CIS Induction - a week's all expenses paid induction to our Company Values!


• HealthyMinds - Employee Assistance Programme


Key responsibilities:

• To be health and safety conscious and promote safe working attitude.


• To coach and familiarise new joiners to the department after initial training to the required standard.


• To react positively to last minute changes.


• To liaise with Ramp Trainers on individual needs/training requirements.


• Co-ordinate Ramp operation in order to contribute successfully to DHL operations.


• Prioritise workload of self and others.


• Support DHL core operations, as required


• Contribute to On Time Performance of the DHL Network.


• Understanding of equipment that is used in operation.


• Completion of Band 1 to 2 training, as required.


• To facilitate EOS meetings when required


• Provide support and cover for supervisor.


• All employees are responsible for the health and safety of themselves and also those affected by their activities.


You'll bring to this role:

• Sound knowledge of DHL Ramp operations.


• Any offer of employment will be subject to you undergoing a CTC (Counter Terrorism Check).


• Able to communicate at all levels.


• A good understanding of aircraft handling procedures (GAPS and Global SOP).(training will be provided)


• Ability to lead staff to ensure optimal working atmosphere and employee engagement.


• Ability to coach trainees of all levels and adjust to individual needs.


• Calm methodical approach.


• Highly self-motivated and able to motivate others.


• Interacting with people and good team work.


• Computer literate.


• Must meet criteria for issue of an Airside Pass and must hold a full driving licence (B1)


• DHL Operational Network knowledge 2 years preferred


• Have a knowledge of EOS and its importance to the business and CIS/CIM


• A safety first attitude. You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required.


Applications:To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: 30th May 2024

Our recruitment process at DHL Aviation

From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we'd ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps: Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us via dhlcareers@dhl.com

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.


• Sound knowledge of DHL Ramp operations.


• Any offer of employment will be subject to you undergoing a CTC (Counter Terrorism Check).


• Able to communicate at all levels.


• A good understanding of aircraft handling procedures (GAPS and Global SOP).(training will be provided)


• Ability to lead staff to ensure optimal working atmosphere and employee engagement.


• Ability to coach trainees of all levels and adjust to individual needs.


• Calm methodical approach.


• Highly self-motivated and able to motivate others.


• Interacting with people and good team work.


• Computer literate.


• Must meet criteria for issue of an Airside Pass and must hold a full driving licence (B1)


• DHL Operational Network knowledge 2 years preferred


• Have a knowledge of EOS and its importance to the business and CIS/CIM


• A safety first attitude. You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required.
  
  What makes DHL great?Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.


Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine., DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we've an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance


• Annual bonus up to 5% (depending on company performance)


• Free onsite parking


• My DHL Rewards (discount, saving, cash back at over 3000 retailers)


• Pension Scheme with up to 6% company contribution


• DHL Share Purchase Plan (after 3 months)


• Private Medical Scheme (after 12 months)


• Access to Occupational Health


• Enhanced Maternity pay (after 12 months)


• Cycle to Work scheme


• CIS Induction - a week's all expenses paid induction to our Company Values!


• HealthyMinds - Employee Assistance Programme