Aftersales Leader

Citroen, Kettering are recruiting a Aftersales Leader to oversee their workshop, Service Advisors and parts department.

We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.

What does the role of an Aftersales Leader involve?

• Ensure all warranty and repair work is carried out adheres to manufacturer and company standards


• Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives


• Management of accounts, budgets and costs for the whole department.


• Regular review of pricing policies and ensuring appropriate legislation is adhered to


• Leading the team, setting clear targets and KPIs, to excel and over achieve these


• Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations


• Enhancing levels of customer service to achieve a high CSI score for the department
  
  Experience in a target driven environment with the ability to lead and motivate a team to exceed targets


• Passionate about providing exceptional levels of customer service to ensure customer retention


• Proven background in running a successful workshop or parts department.


• Strong business acumen


• Strong knowledge of consumer/vehicle legislation
  
  OTE up to £49,504 with company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services